01st Oct 2012
I ordered a T-shirt from TurboJunky on August 23rd of this year during my lunch break. I should have googled the company first because there are a number of bad reviews for them. Anyway according
to the FAQ on their website:
How long will it take for my order to ship?
Once an order has been placed your order will be processed and shipped within 1-3 business days.
How long does it take for my order to arrive?
Domestic orders are shipped via USPS Priority Mail (2-5 business days). International shipments via USPS Express mail or FedEx and usually take about 3-10 business days.
*(Weather conditions, holidays, or incorrect shipping information can delay shipments)
A few minutes after I received the payment confirmation email, I received an order confirmation for this shirt:
$4.99 plus $4.00 shipping. On August 31st, I hadn’t received any update to my order so I filled out the form on their website asking for an update. For some reason my account on their site isn’t working so I was unable to login there and view the details. Maybe I didn’t create an account. I’m not 100% sure on that. Never heard back.
On September 5th, I shot an email to email@example.com and firstname.lastname@example.org (the email address I received a form confirmation from). Never heard back.
On September 10th, I posted to their Facebook page asking where my order was. I also sent a private message via Facebook to Moe Lufti who is listed as the owner-operator. TurboJunky posted a reply to my Wall post that it “will arrive shortly i am very sorry for the delay we are extremely backed up”. I replied asking for a tracking number and to define shortly. Never heard back.
One September 17th, I received an email notification that my item shipped. Thank God. His operation runs out of California so shipping via first class USPS or UPS ground should take 5 to 7 business days. Today is October 1st and it is exactly two weeks since the shipped notice. Nothing. I replied to the shipped notice this morning (sending to both the gmail and turbo junky account) and re-posted to my comment on the TruboJunky.com Facebook wall. I’ll bet I don’t hear back from them.
I should have paid with a credit card instead of a debit card, but in all my internet transactions, I honestly can’t recall a bad experience that didn’t eventually get resolved. If you google “turbojunky.com scam” there are currently 967 results and “turbojunky.com order problems” results in 3,630 results. I read through a number of forum posts where people either didn’t get their order, only got part of their order, or the order was wrong. Not only that, but the Better Business Bureau rates them as an “F”.
Isn’t this the stuff law suits are made for? I think I may spend a couple nights looking into that. Or talking to my father-in-law (he’s a lawyer). May contact the local sheriff as well. I did have one experience back in 2001 or 2002 where a guy took some money for aftermarket car parts in a “group buy” and we got him arrested. That was for more than an $5 tshirt though.